An online booking constitutes a reservation for a requested date and time frame.
It is NOT a confirmed booking until you hear from us. You will receive a separate set of communications from our scheduling department 1-2 days prior to the service date to confirm the date and arrival time of the domestic worker.
Domestic workers request a 1 to 2 hour window of arrival due to unforeseen circumstances, such as previous customer requesting domestic worker to stay longer than anticipated, traffic conditions, etc.
Weekend Maids requires a minimum of 2 days notice for schedule changes and/or cancellations. These can only be made via phone to our main office, which is open M-F 8:30 AM – 6:00 PM, Sat 8:30 AM – 4:30 PM, and Sun 8:30 AM – 3:00 PM.
For any changes to a scheduled service, please call us at least 2 days in advance of the service date to avoid a $75 charge.
Weekend Maids is a true referral agency.
The cleaners referred to you are not the employees of the agency. For further information please read our FAQ.
Because the domestic workers referred to you are under contract with our agency, customers are prohibited from accepting solicitations or offering solicitations to the domestic workers.
Agreement to Pay for Services
You agree to pay for services rendered regardless of whether you are present or not at the job site.
If you have concerns about the service provided, you agree to communicate those concerns within 24 hours of completion of service. Any concerns communicated after 24 hours of completion of service will be treated as a new service request, for which additional payment will be required.