Terms & Conditions
Future

Gift Cards

Redemptions: Once the recipient receives the gift certificate, they just need to contact our office to schedule the service. Refunds: Gift certificates are non-refundable UNLESS the recipient’s service location is not in our service area.

Terms And Condition Of Use

By using and/or placing an order for service on weekendmaidstg.wpengine.com (online or via phone), you agree to the following terms and conditions:

Weekend Maids Referral Agency Accepts Bookings Based On Time, Not By The Job.

Because every service is unique to the customer’s priorities and the condition of the property, the actual cleaning time may vary. You are encouraged to speak with the domestic worker about the total time required for a particular service. Domestic worker is free to renegotiate the terms of the service with customers.

An Online Booking Constitutes A Reservation For A Requested Date And Time Frame.

It is NOT a confirmed booking until you hear from us. You will receive a separate set of communications from our scheduling department 1-2 days prior to the service date to confirm the date and arrival time of the domestic worker. Domestic workers request a 1 to 2 hour window of arrival due to unforeseen circumstances, such as previous customer requesting domestic worker to stay longer than anticipated, traffic conditions, etc.

Weekend Maids requires a minimum of 2 days notice for schedule changes and/or cancellations. These can only be made via phone to our main office, which is open M-F 8:30 AM – 6:00 PM, Sat 8:30 AM – 4:30 PM, and Sun 8:30 AM – 3:00 PM.

For any changes to a scheduled service, please call us at least 2 days in advance of the service date to avoid a $75 charge.

Weekend Maids Is A True Referral Agency.

The cleaners referred to you are not the employees of the agency. For further information please read our FAQ. Because the domestic workers referred to you are under contract with our agency, customers are prohibited from accepting solicitations or offering solicitations to the domestic workers.

Agreement To Pay For Services

You agree to pay for services rendered regardless of whether you are present or not at the job site. If you have concerns about the service provided, you agree to communicate those concerns within 24 hours of completion of service. Any concerns communicated after 24 hours of completion of service will be treated as a new service request, for which additional payment will be required.